FREQUENTLY ASKED QUESTIONS*

Where is the parking? Is it free?

Upon your arrival, a drop-off area is located in front of the hotel to facilitate your check-in. This temporary parking is reserved for the time necessary to present yourself at reception, where our team will indicate the location of your overnight parking space.

Parking is not included in the room rate. It is available at a cost of $10 + taxes per night.
It is accessible from your arrival until 1:00 p.m. the next day. Extending beyond this time may incur additional fees of $10 + taxes.

Why is the amount charged to my credit card higher than the amount on my confirmation?

A pre-authorization equal to 150% of the total amount of your stay is made 3 days before your arrival.
This amount includes a security deposit to cover any additional charges or damages. The deposit is refunded after your departure, provided there are no extra charges.

Is breakfast included?

Breakfast is not included in the room rate.
However, our restaurant Le Bistroquet welcomes you from Wednesday to Sunday, from 7 a.m. to 1 p.m., with an all-day breakfast menu.
An exclusive breakfast package is available for our guests: one dish of your choice, a fresh juice, and a specialty coffee (latte, cappuccino, mocha, etc.), for $27.50 per person, taxes and gratuity included.

Is there a gym or a pool?

As a boutique hotel located in a heritage building, we do not have facilities such as a pool or gym. Instead, we offer a cultural experience with access to exhibitions by local artists.

Do you have rooms with two beds, a sofa bed, or connecting rooms?

Our rooms are equipped with a single bed (Queen or King).

Only our Deluxe Suite has a King bed and a sofa bed that can accommodate a third guest (adult or child). In some rooms, it is also possible to add an extra bed for children under 12. In both cases, advance booking is required, and an additional fee of $20 + taxes per extra person applies. Please contact us so we can confirm the availability of both the room and the extra bed.

Finally, we have two side-by-side rooms, ideal for families or groups traveling together. Feel free to request them when making your reservation.

Are the rooms equipped with a microwave?

Standard rooms (Regular, Classic, Superior) are not equipped with a microwave.
Only the two Superior Deluxe rooms and the Deluxe Suite include a microwave in their kitchenette.

Do the rooms have a mini-fridge?

Yes, all our rooms are equipped with a small refrigerator to keep your food and drinks fresh.

Can the windows in the rooms be opened?

You will appreciate their size, but the windows cannot be opened for natural ventilation. Our ventilation system is efficient enough to provide you with high-quality air at all times.

Can I request a non-slip mat if I find my shower slippery?

Yes, we will gladly provide you with a non-slip mat so you can enjoy your shower with peace of mind.
You may request it at reception when booking or upon arrival.

What are the check-in and check-out times?

Check-in: from 3 p.m. An early check-in may be possible, with free luggage storage available.

Check-out: until 11 a.m. Luggage can be stored for the day at no cost.

Parking: included until 1 p.m. on the day of departure. An extension until 3 p.m. may be exceptionally granted free of charge depending on availability. Please request this at reception. After 3 p.m., an additional fee of $10 + taxes may apply.

What is the cancellation policy?

You may cancel free of charge up to 48 hours before your arrival date. For peace of mind, we recommend canceling at least 3 days in advance.
If you booked through Booking.com or Expedia, the cancellation must be made directly via their platform. We are unable to process it on your behalf.

Are discounts available if I book through Booking.com or Expedia?

No. Preferential rates and promotions are reserved for guests who book directly with us (via our website or by phone).

Does the staff enter my room during my stay?

No, we do not enter your room unless you request it, and only in your presence.
For longer stays, a refresh service will be arranged according to your preferences upon arrival. You will be able to schedule a convenient time for our housekeeping team.

Is housekeeping done every day during an extended stay?

For environmental reasons, our housekeeping team does not service your room every day.
However, you may request a refresh service (towel replacement, coffee replenishment, etc.) directly at reception upon arrival or at any time during your stay.

For stays longer than three nights, a full cleaning will be scheduled on the date and time that suits you best. All this information will be provided at check-in by our reception team.

For any other questions or clarifications, feel free to contact us by phone at 819-840-2868 or by email at info@hotelouigo.com

We look forward to welcoming you soon.

The Oui GO! Hotel Team

 

*These answers are non-contractual and provided for informational purposes only. For details specific to your request, please contact the reception team directly.